Terms & conditions
These General Terms and Conditions ("Conditions") govern the rights and obligations of you, as the buyer, and us, as the seller, within the contractual relationships concluded through the E-shop on the website www.origima.sk.
All information about the processing of your personal data is contained in the personal data processing principles, which you can find here: personal data protection principles.
As you surely know, we communicate primarily remotely. Therefore, our Contract is also subject to the use of remote communication means, which allow us to agree without the simultaneous physical presence of us and you.
If any part of the Conditions contradicts what we have jointly approved during your purchase process on our E-shop, that specific agreement will take precedence over these Conditions.
1. SOME DEFINITIONS
1.1. Price is the financial amount you will pay for the Goods;
1.2. Shipping Price is the financial amount you will pay for the delivery of the Goods, including the price for packaging;
1.3. Total Price is the sum of the Price and the Shipping Price;
1.4. VAT is the value-added tax according to valid legal regulations;
1.5. E-shop is the internet store operated by us at www.origima.sk, where the purchase of Goods will take place;
1.6. Invoice is a tax document issued in accordance with the value-added tax law for the Total Price;
1.7. We are the company
Ing. arch. Marcel Mészáros (Origima)
Company ID: 44 681 356
Tax ID: 10 80 45 36 93
Mailing address: Budovateľská 9, Šaľa 92701
Bank account number for cashless payments: SK97 1100 0000 0026 1207 1212
Phone: 0908 468 295
E-mail: info@origima.sk
registered in the Trade Register of the District Office in Šaľa
Trade Register No.: 450-10582
Supervisory Authority:
Slovak Trade Inspection (SOI)
SOI Inspectorate for the Nitra Region
Staničná 9, P. O. BOX 49A, 950 50 Nitra 1
Supervisory Performance Department
tel. no. 037/7720 001, 037/7720 034
fax no. 037/ 7720 024
referred to as the seller by legal regulations;
1.8. Order is your irrevocable proposal to conclude a Contract for the purchase of Goods with Us;
1.9. Goods are everything you can purchase on the E-shop;
1.10. You are the person shopping on our E-shop, referred to as the buyer by legal regulations;
1.11. Contract is the purchase agreement agreed upon on the basis of a properly completed Order sent via the E-shop, and is concluded at the moment you receive confirmation of the Order from Us.
2. GENERAL PROVISIONS AND INSTRUCTIONS
2.1. The purchase of Goods is only possible through the web interface of the E-shop.
2.2. When purchasing Goods, it is your duty to provide us with all information correctly and truthfully. We will therefore consider the information you provided us when ordering the Goods to be correct and truthful.
3. CONCLUSION OF THE CONTRACT
3.1. The Contract with Us can only be concluded in Slovak and English.
3.2. The Contract is concluded remotely via the E-shop, while you pay the costs of using remote communication means. However, these costs do not differ in any way from the basic rate you pay for using these means (i.e., especially for internet access), so you do not have to expect any additional costs charged by Us beyond the Total Price. By submitting the Order, you agree to the use of remote communication means.
3.3. In order for us to be able to conclude the Contract, it is necessary for you to create a draft Order on the E-shop. This draft must contain the following information:
a) Information about the Goods being purchased (on the E-shop you select the Goods you are interested in purchasing with the "Add to cart" button);
b) Information about the Price, Shipping Price, VAT, method of payment of the Total Price and the desired method of delivery of the Goods; this information will be entered during the creation of the draft Order within the user environment of the E-shop, while the information about the Price, Shipping Price, VAT and Total Price will be listed automatically based on the Goods you have chosen and the method of their delivery;
c) Your identification data serving to enable us to deliver the Goods, especially your name, surname, delivery address, phone number, and e-mail address;
3.4. During the creation of the draft Order, you can change and check the data until the time of its creation. After performing the check by pressing the "Submit order" button, you will create the Order. Before pressing the button, you must also confirm your knowledge of and agreement with these Conditions, otherwise it will not be possible to create the Order. A checkbox serves for confirmation and consent. After pressing the "Submit order" button, all filled-in information will be sent directly to Us.
3.5. We will confirm your Order as soon as possible after it is delivered to us with a message sent to your e-mail address provided in the Order. The confirmation will include a summary of the Order and these Conditions. The confirmation of the Order by us leads to the conclusion of the Contract between Us and You. The Conditions in the version effective on the day of the order form an integral part of the Contract.
3.6. There may also be cases where we will not be able to confirm the Order for you. These are mainly situations where the Goods are not available or cases where you order a larger number of pieces of Goods than we allow. However, we will always provide you with information about the maximum number of pieces of Goods in advance within the E-shop and it should therefore not be surprising for you. In the event that any reason arises for which we cannot confirm the Order, we will contact you and send you an offer to conclude a Contract in an amended form compared to the Order. In such a case, the Contract is concluded at the moment you confirm our offer.
3.7. In the event that a clearly incorrect Price is stated on the E-shop or in the draft Order, especially as a result of a technical error, we are not obliged to deliver the Goods to you for this Price even in the event that you have received an Order confirmation and the Contract has been concluded. In such a situation, we will contact you immediately and send you an offer to conclude a new Contract in an amended form compared to the Order. In such a case, the new Contract is concluded at the moment you confirm our offer. In the event that you do not confirm our offer even within 3 days of its sending, we are entitled to withdraw from the concluded Contract. A clear error in the Price is considered, for example, a situation where the Price does not correspond to the usual price at other sellers or a digit is missing or extra.
3.8. In the event that the Contract is concluded, you are obligated to pay the Total Price.
3.9. In some cases, we allow you to use a discount for the purchase of Goods. To provide the discount, you need to fill in the data about this discount in the pre-determined field within the draft Order. If you do so, the Goods will be provided to you with a discount.
4. PRICING AND PAYMENT TERMS, RESERVATION OF OWNERSHIP
4.1. The Price is always listed within the E-shop, in the draft Order and, of course, in the Contract. In case of a discrepancy between the Price listed for the Goods within the E-shop and the Price listed in the draft Order, the Price listed in the draft Order, which will always be identical to the price in the Contract, shall apply. The Shipping Price is also listed within the draft Order, as well as the conditions under which shipping is free.
4.2. The Total Price is listed including VAT including all fees determined by special legal regulations.
4.3. We will require payment of the Total Price from you after the conclusion of the Contract and before the handover of the Goods. You can pay the Total Price in the following ways:
a) By bank transfer. We will send you the information for making the payment in the Order confirmation. In the case of payment by bank transfer, the Total Price is due within [TO BE COMPLETED].
b) By card online. In such a case, the payment is made through the "Stripe" payment gateway, and the payment is governed by the terms of this payment gateway, which are available at: https://stripe.com/en-sk/privacy. In the case of payment by card online, the Total Price is due within 21 days.
c) By cash on delivery. In such a case, the payment will be made upon delivery of the Goods in exchange for the handover of the Goods. In the case of cash on delivery, the Total Price is due upon acceptance of the Goods.
d) In cash upon personal collection. You can pay for the Goods in cash in case of personal collection at our place of business. In the case of cash payment upon personal collection, the Total Price is due upon acceptance of the Goods.
4.4. An invoice will be issued in electronic form after the Total Price has been paid and will be sent to your e-mail address provided in the Order. Upon request, we can also physically attach it to the Goods.
4.5. Ownership of the Goods passes to you only after you pay the Total Price and accept the Goods. In the case of payment by bank transfer, the Total Price is paid when it is credited to our account; in other cases, it is paid at the time the payment is made.
5. DELIVERY OF GOODS, TRANSFER OF THE RISK OF ACCIDENTAL DESTRUCTION AND ACCIDENTAL DETERIORATION OF THE PURCHASE OBJECT
5.1. The Goods will be delivered to you in a manner of your choice, and you can choose from the following options:
a) Personal collection at our place of business;
b) Personal collection at Zásielkovňa company's pick-up points;
c) Delivery through transport companies Slovenská pošta, PPL SK, DHL, DPD.
5.2. Goods can only be delivered within the Slovak Republic.
5.3. The delivery time of the Goods always depends on their availability (on order) and the chosen method of delivery and payment.
The estimated delivery time of the Goods is described in the product description in our E-shop. However, the time stated on the E-shop is only an estimate and may differ from the actual delivery time (it is usually sooner). The maximum delivery period is no later than 30 days, unless the seller and the consumer have agreed otherwise. In the case of personal collection at the place of business, we will always inform you about the possibility of picking up the Goods via e-mail.
5.4. When taking over the Goods from the carrier, it is your duty to check the integrity of the packaging of the Goods and, in case of any damage, to immediately notify the carrier and Us of this fact. In the event that the packaging has been damaged, which indicates unauthorized handling and entry into the shipment, it is not your duty to accept the Goods from the carrier.
5.5. You are obliged to accept the Goods at the agreed place and time. If you do not accept the delivered Goods according to the previous sentence, we will notify you by e-mail where you can pick up the Goods, including the deadline for their acceptance, or we will redeliver the Goods to you based on your written request sent no later than 14 days from when you should have accepted the Goods, while you undertake to pay us all costs associated with the redelivery of the Goods. In the event that you violate your obligation to accept the Goods, with the exception of cases according to Art. 5.4 of these Conditions, this does not result in a breach of our obligation to deliver the Goods to you. At the same time, the fact that you do not accept the Goods is not a withdrawal from the Contract between Us and You. If you do not accept the Goods even within the additional period, we have the right to withdraw from the Contract due to your material breach of the Contract. If we decide to use this right, the withdrawal is effective on the day we deliver this withdrawal to you. Withdrawal from the Contract does not affect the right to compensation for the damage incurred in the amount of the actual costs of the attempt to deliver the Goods, or another claim for compensation, if it arises.
5.6. If, for reasons on your side, the Goods are delivered repeatedly or in a different way than was agreed in the Contract, it is your duty to compensate us for the costs associated with this repeated delivery. We will send you the payment details for paying these costs to your e-mail address provided in the Contract and they are due within 14 days of the e-mail being sent.
5.7. The risk of damage to the Goods passes to you at the moment you accept them. In the event that you do not accept the Goods, with the exception of cases according to Art. 5.4 of these Conditions, the risk of accidental destruction and accidental deterioration of the Goods passes to you at the moment when you had the opportunity to accept them, but for reasons on your side, the acceptance did not take place. The transfer of the risk of accidental destruction and accidental deterioration of the Goods means for you that from this moment you bear all the consequences associated with the loss, destruction, damage or any deterioration of the Goods.
5.8. In the event that the Goods were not listed as in stock in the E-shop and an approximate availability time was listed, we will always inform you in case of:
a) an extraordinary production failure of the Goods, while we will always notify you of the new expected availability time or information that it will not be possible to deliver the Goods;
b) a delay in the delivery of the Goods from our supplier, while we will always notify you of the new expected delivery time.
5.9. In the event that we are unable to deliver the Goods to you even within 30 days of the Order confirmation, for any reason, you are entitled to withdraw from the Contract.
5.10. In the event that the standard delivery time of the Goods is longer than 30 days from the Order confirmation, we will inform you about this in advance, especially through information on the estimated availability time of the Goods published on the E-shop.
6. RIGHTS FROM LIABILITY FOR DEFECTS
6.1. Introductory provision on liability for defects
6.1.1. We undertake to deliver the Goods to you in the required quality, quantity and without defects.
6.1.2. We are liable for defects that the Goods have upon their acceptance. For used Goods, we are not liable for defects caused by their use or wear and tear. For Goods sold at a lower price, we are not liable for defects for which a lower price was agreed.
6.1.3. The general warranty period is 24 months. The warranty period begins from the moment you accept the Goods.
6.1.4. If the Goods are replaced, the warranty period will begin to run again from your acceptance of the new Goods.
6.1.5. Your rights from liability for defects of the Goods, for which a warranty period applies, will expire if you do not exercise them within the warranty period. However, rights from liability for defects in Goods that spoil quickly must be exercised no later than the day after the purchase, otherwise your rights will expire.
6.2. We guarantee that at the time of the transfer of the risk of accidental destruction and accidental deterioration of the Goods according to Art. 5.7 of the Conditions, the Goods are without defects, in particular, that:
a) they have the properties that we have agreed with you, and if not expressly agreed, then those that we have stated in the description of the Goods, or those that can be expected given the nature of the Goods;
b) they are suitable for the purposes we have stated or for the purposes that are customary for Goods of this type;
c) they correspond to the quality or workmanship of the agreed sample, if the quality or workmanship was determined according to the sample;
d) they are in the appropriate quantity and weight;
e) they meet the requirements placed on them by special legal regulations;
f) they are not encumbered by the rights of third parties.
6.3. Conditions for exercising the right from liability for defects (complaints)
6.3.1. Upon acceptance of the Goods, you are obliged to inspect and check the Goods thoroughly. In the event of discovering obvious defects (e.g., mechanical damage), you are obliged to file a complaint without undue delay in the manner set out in point 6.4.1. below. We will not take into account a later filed complaint due to obvious defects in the Goods, including a defect consisting in the incompleteness of the Goods.
6.3.2. You are obliged to exercise the right from liability for other defects (hidden defects) in the manner set out in point 6.4.1. below without undue delay after you have discovered the defect in the Goods, but no later than the expiration of the warranty period.
6.3.3. The warranty only applies to manufacturing defects of the Goods and defects caused by mechanical damage. You cannot exercise the right from liability for defects, especially for defects caused by wear and tear, mechanical damage, improper use, unprofessional handling, defects caused by a natural disaster or the use of the Goods under unsuitable conditions, etc.
6.3.4. You are not entitled to exercise the right from liability for a defect if you knew about the defect before accepting the Goods, or we notified you of it or you were given a reasonable discount from the Price of the Goods for that reason.
6.4. Exercising the right from liability for defects (complaints)
6.4.1. In the event that the Goods have a defect, i.e., especially if one of the conditions according to Art. 6.2 is not met, you can notify us of such a defect and exercise your rights from liability for defects (i.e., complain about the Goods) by sending an e-mail or a letter to our addresses listed in our identification data, or in person at our place of business. For a complaint, you can also use the model form provided by us, which is Annex No. 1 to the Conditions.
6.4.2. In your notification by which you file a complaint, please state, in particular, a description of the defect of the Goods and your identification data, including the e-mail to which you wish to receive a notification about the method of handling the complaint, and also state which of the claims for liability for defects, specified in points 6.5.4. to 6.5.8., you are exercising.
6.4.3. When filing a complaint, you must also provide us with proof of purchase of the Goods (invoice), for the purpose of proving its purchase from us, otherwise we are not obliged to recognize your complaint.
6.4.4. The day the complaint procedure begins is the day the defective Goods are delivered to us along with the relevant documents (according to point 6.4.3). In the event that your submission by which you file a complaint is incomplete (especially if it is illegible, unclear, incomprehensible, does not contain the required documents, etc.), we will ask you in writing, especially by e-mail, to supplement the submitted complaint. In this case, the complaint procedure begins on the day your supplemented submission is delivered.
6.4.5. If you do not supplement the submitted complaint in accordance with point 6.4.4. of this article without undue delay, no later than 10 days from the day you receive our request according to point 6.4.4. of this article, we will consider your submission to be unfounded.
6.5. Handling of complaints
6.5.1. Based on your decision as to which of the rights according to § 622 and § 623 of Act No. 40/1964 Coll. Civil Code as amended (hereinafter referred to as the "Civil Code") (specified in points 6.5.4. to 6.5.8.) you are exercising, we will determine the method of handling the complaint immediately, in complex cases no later than 3 working days from the day your complaint is filed. In justified cases, especially if a complex technical assessment of the condition of the Goods is required, no later than 30 days from the day your complaint is filed.
6.5.2. After determining the method of handling the complaint, we will handle the complaint immediately, in justified cases we can handle the complaint later; however, handling the complaint must not take longer than 30 days from the day the complaint is filed. After the deadline for handling the complaint has expired, you have the right to withdraw from the Contract or you have the right to exchange the Goods for new goods, if possible.
6.5.3. We will issue you a written document on the handling of the complaint, no later than 30 days from the day the complaint is filed, and we will inform you about its handling via e-mail. In the event that the complaint is recognized, we will send you the repaired Goods or we will exchange the Goods for new goods or we will refund the paid Price of the Goods, unless we agree otherwise.
6.5.4. If it is a defect that we can remove, you have the right to have the defect removed free of charge, in a timely and proper manner. We will remove the defect of the Goods without undue delay.
6.5.5. Instead of removing the defect, you can demand the exchange of the Goods, or if the defect concerns only a part of the Goods, the exchange of this part, in cases where this does not result in disproportionate costs for us in relation to the Price of the Goods or the seriousness of the defect.
6.5.6. Instead of removing the defect of the Goods, we can always exchange the defective Goods for defect-free ones, if this does not cause you serious difficulties.
6.5.7. If it is a defect of the Goods that cannot be removed and which prevents you from properly using the Goods as goods without defects, you have the right to exchange the Goods or you have the right to withdraw from the Contract. The same rights belong to you if the defects are removable, but you cannot properly use the Goods due to the repeated occurrence of the defect after repair or due to a larger number of defects.
6.5.8. If it is another unremovable defect, you have the right to a reasonable discount from the Price of the Goods.
6.5.9. We will handle the complaint by handing over the repaired Goods, exchanging the Goods, refunding the Price of the Goods, paying a reasonable discount from the Price of the Goods, a written request for acceptance of performance (Goods) or a reasoned rejection of the complaint.
6.6. The exercise of rights from liability for defects and the complaint of Goods is governed by the provisions of § 619 et seq. of the Civil Code, Act No. 250/2007 Coll. on consumer protection and on the amendment and supplementation of Act of the Slovak National Council No. 372/1990 Coll. on offenses as amended (hereinafter referred to as the "Consumer Protection Act"), and Act No. 102/2014 Coll. on consumer protection in the sale of goods or the provision of services on the basis of a contract concluded at a distance or a contract concluded outside the seller's business premises and on the amendment and supplementation of certain laws as amended (hereinafter referred to as the "Consumer Protection Act in Distance Selling").
6.7. In the event that you are an entrepreneur, it is your obligation to report and object to the defect without undue delay after you could have discovered it, but no later than 3 days from the acceptance of the Goods.
6.8. In the event that you are a consumer, you have the right to exercise rights from liability for defects that occur in consumer Goods within a period of 24 months from the acceptance of the Goods.
7. WITHDRAWAL FROM THE CONTRACT
7.1. Withdrawal from the Contract, i.e., the termination of the contractual relationship between us and you from its beginning, may occur for the reasons and in the ways stated in this article, or in other provisions of the Conditions, in which the possibility of withdrawal is expressly stated.
7.2. In the event that you are a consumer, i.e., a person buying Goods outside the scope of their business activity, you have the right, in accordance with the provision of § 7 of the Consumer Protection Act in Distance Selling, to withdraw from the Contract without giving a reason within 14 days from the day of delivery of the Goods. In the event that we have concluded a Contract whose subject is several types of Goods or the delivery of several parts of the Goods, this period begins to run only on the day of delivery of the last part of the Goods, and in the event that we have concluded a Contract on the basis of which we will deliver the Goods to you regularly and repeatedly, it begins to run on the day of delivery of the first delivery. You can withdraw from the Contract in any verifiable way (especially by sending an e-mail or a letter to our addresses listed in our identification data). For withdrawal, you can also use the model form provided by us, which is Annex No. 2 to the Conditions.
7.3. However, even as a consumer, you cannot withdraw from the Contract in cases where the subject of the Contract is:
a) Goods whose Price depends on the movement of prices on financial markets independent of our will and which may occur during the period for withdrawal from the Contract;
b) the delivery of alcoholic beverages whose Price was agreed upon at the time of the conclusion of the Contract, while their delivery can be made no earlier than 30 days and their Price depends on the movement of prices on the market that we cannot influence;
c) Goods that were made according to your specific requirements, which were made to measure for you or Goods intended specifically for one consumer;
d) Goods that are subject to rapid deterioration of quality or spoilage and Goods that have been irreversibly mixed with others after delivery;
e) Goods in a sealed package that were removed from the package and are not suitable for return for health protection or hygienic reasons;
f) the delivery of sound recordings, video recordings, audio-visual recordings or computer software sold in protective packaging, if the original packaging has been broken;
g) the delivery of periodicals, with the exception of sales based on a subscription agreement and the sale of books not delivered in protective packaging;
h) the delivery of electronic content, if it was not delivered on a tangible medium and was delivered with your prior explicit consent before the expiration of the period for withdrawal from the Contract and we informed you that you do not have the right to withdraw from the Contract.
7.4. The period for withdrawal according to Art. 7.2 of the Conditions is considered to have been met if you send us a notification that you are withdrawing from the Contract during it.
7.5. In the event of withdrawal from the Contract, the Price will be returned to you within 14 days from the date the withdrawal becomes effective to the account from which it was credited, or to the account chosen in the withdrawal from the Contract. However, the amount will not be refunded before you return the Goods to us or prove that they have been sent back to us. Please return the Goods to us clean, if possible, including the original packaging.
7.6. In the event of withdrawal from the Contract according to Art. 7.2 of the Conditions, you are obliged to send the Goods to us within 14 days of withdrawal, hand over the Goods to us or to a person authorized by us to take over the Goods, while you bear the costs of returning the Goods to us. This does not apply if we agree that we will pick up the Goods in person or through a person authorized by us. The deadline is met if the Goods were handed over for transport no later than the last day of the deadline. You, on the other hand, are entitled to have us refund the Price for transport, but only in the amount corresponding to the cheapest method of delivery of the Goods that we offered for the delivery of the Goods.
7.7. You are liable for damage in cases where the Goods are damaged as a result of your handling of them differently than is necessary to handle them with regard to their nature and properties. In such a case, we will charge you for the damage caused after the Goods are returned to us and the due date of the amount billed is 14 days. In the event that we have not yet refunded the Price to you, we are entitled to set off the claim from the title of costs against your claim for a refund of the Price.
7.8. We are entitled to withdraw from the Contract due to stock running out, unavailability of the Goods, or if the manufacturer, importer or supplier of the Goods agreed upon in the Contract has stopped production or made serious changes that made it impossible to fulfill our obligations from the Contract or due to force majeure, or if, despite all our efforts that can be reasonably required of us, we are unable to deliver the Goods to you within the period determined by these Conditions. In these cases, we are obliged to inform you of this fact without undue delay and to refund the Total Price paid for the Goods to you, within 14 days from the day of notification of withdrawal from the Contract. We will refund the Total Price paid for the Goods to you in the same way you paid the Total Price, while this does not affect the right to agree with you on another method of refund, if no additional fees are charged to you in connection with it.
7.9. We are also entitled to withdraw from the Contract in the event that you have not accepted the Goods within 5 working days from the day you were obliged to accept the Goods.
8. SUBMISSION OF INITIATIVES AND COMPLAINTS
8.1. As a consumer, you are entitled to submit initiatives and complaints in writing, via e-mail to: info@origima.sk
8.2. We will inform you about the assessment of the initiative or complaint by e-mail sent to your e-mail.
8.3. The supervisory authority is: Slovak Trade Inspection (SOI) SOI Inspectorate for the Nitra Region Staničná 9, P. O. BOX 49A, 950 50 Nitra 1 Supervisory Performance Department tel. no. 037/7720 001, 037/7720 034 fax no. 037/ 7720 024
8.4. You can also file an initiative to carry out an inspection if you are not satisfied with the way your initiative or complaint was handled, electronically through the platform available on the website https://www.soi.sk/sk/Podavanie-podnetov-staznosti-navrhov-a-ziadosti/Podajte-podnet.soi.
9. ALTERNATIVE DISPUTE RESOLUTION WITH CONSUMERS
9.1. You have the right to contact us with a request for redress, by sending an e-mail to: stonoha2017@gmail.com, if you are not satisfied with the way we handled your complaint or if you believe that we have violated your rights. If we respond to your request negatively or do not respond to it within 30 days of its submission, you have the right to submit a proposal to initiate alternative dispute resolution to an alternative dispute resolution entity (hereinafter referred to as the "Entity") according to Act No. 391/2015 Coll. on alternative dispute resolution for consumers and on the amendment and supplementation of certain laws, as amended (hereinafter referred to as the "Alternative Dispute Resolution Act").
9.2. The Entities are the bodies and authorized legal entities according to § 3 of the Alternative Dispute Resolution Act and their list is published on the website of the Ministry of Economy of the Slovak Republic. https://www.mhsr.sk/obchod/ochrana-spotrebitela/alternativne-riesenie-spotrebitelskych-sporov-1/zoznam-subjektov-alternativneho-riesenia-spotrebitelskych-sporov-1.
9.3. You can submit the proposal in the manner determined according to § 12 of the Alternative Dispute Resolution Act.
9.4. Furthermore, you have the right to initiate out-of-court dispute resolution online through the ODR platform available on the website https://ec.europa.eu/commission/presscorner/detail/en/IP_16_297, or https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home2.show&lng=EN.
10. FINAL PROVISIONS
10.1. If our and your legal relationship contains an international element (for example, we will send goods outside the territory of the Slovak Republic), the relationship will always be governed by the law of the Slovak Republic. However, if you are consumers, your rights arising from legal regulations are not affected by this agreement.
10.2. We will deliver all written correspondence to you by e-mail. Our e-mail address is listed in our identification data. We will deliver correspondence to your e-mail address provided in the Contract, or through which you contacted us.
10.3. The Contract can only be changed on the basis of our written agreement. However, we are entitled to change and supplement these Conditions, but this change will not affect already concluded Contracts, but only Contracts that will be concluded after this change becomes effective.
10.4. In the event of force majeure or events that cannot be foreseen (natural disaster, pandemic, operational failures, failures of subcontractors, etc.), we are not liable for damage caused as a result of or in connection with cases of force majeure or unforeseen events, and if this state lasts for a period longer than 10 days, both we and you have the right to withdraw from the Contract.
10.5. The annexes to the Conditions are a model form for a complaint and a model form for withdrawal from the Contract.
10.6. The Contract, including the Conditions, is archived in electronic form with us, but it is not accessible to you. However, you will always receive these Conditions and the Order confirmation with the Order summary by e-mail and you will therefore always have access to the Contract even without our cooperation. We recommend that you always save the Order confirmation and the Conditions.
10.7. Our activity is not subject to any codes of conduct according to § 3 par. 1 letter n) of the Consumer Protection Act in Distance Selling.
10.8. These Conditions become effective on July 16, 2025.
ANNEX NO. 1 - FORM FOR COMPLAINT
ANNEX NO. 2 - FORM FOR WITHDRAWAL FROM THE CONTRACT
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