Terms & conditions
These general terms and conditions ("Conditions") govern the rights and obligations of you, as buyers and Us as the seller within the contractual relations concluded through the E-shop on the website www.stonoha.sk.
All information about the processing of your personal data is contained in the personal data processing policy, which you will find here the privacy policy.
As you know, we communicate primarily at a distance. Therefore, it also applies to our Agreement that means of distance communication are used, which allow us to reach an agreement without the simultaneous physical presence of Us and You.
If any part of the Terms contradicts what we have jointly agreed upon as part of your E-shop purchase process, this particular agreement will take precedence over these Terms.
1. SOME DEFINITIONS
1.1. The price is the financial amount you will pay for the Goods;
1.2. The price for transport is the financial amount you will pay for the delivery of the Goods, including the price for its packaging;
1.3. The total price is the sum of the Price and the Shipping Price;
1.4. VAT is value added tax according to valid legal regulations;
1.5. The e-shop is an internet shop operated by us at www.stonoha.sk, where the purchase of the Goods will take place;
1.6. An invoice is a tax document issued in accordance with the Value Added Tax Act for the Total Price;
1.7. We are a company
Ing. arch. Marcel Meszaros (Stonoha)
ID: 44 681 356
VAT No .: 10 80 45 36 93
Postal address: Budovateľská 9, Šaľa 92701
Account number for non-cash payments: SK97 1100 0000 0026 1207 1212
Phone: 0908 468 295
Email: stonoha2017@gmail.com
registered in the trade register of the District Office in Šala
trade register no .: 450-10582
Supervisory authority:
Slovak Trade Inspection Authority (SOI)
SOI Inspectorate for the Nitra Region
Staničná 9, PO BOX 49A, 950 50 Nitra 1
Supervision Department
tel. no. 037/7720 001, 037/7720 034
fax no. 037/7720 024
referred to by law as the seller;
1.8. The Order is your irrevocable proposal to enter into an Agreement for the purchase of Goods with Us;
1.9. Goods are everything you can buy on the E-shop;
1.10. You are the person purchasing on our E-shop, referred to by law as the buyer;
1.11. The Contract is a purchase contract agreed on the basis of a duly completed Order sent via the E-shop, and is concluded when you receive an Order confirmation from Us.
2. GENERAL PROVISIONS AND INSTRUCTIONS
2.1. The purchase of the Goods is possible only through the web interface of the E-shop.
2.2. When purchasing the Goods, it is your duty to provide us with all information correctly and truthfully. We will therefore consider the information you have provided to us when ordering the Goods to be correct and true.
3. CLOSING OF THE CONTRACT
3.1. The contract with us can be concluded only in Slovak and English.
3.2. The contract is concluded at a distance through the E-shop, while the costs of using means of communication at a distance are paid by you. However, these costs do not differ in any way from the basic rate you pay for the use of these funds (ie especially for internet access), so you do not have to expect any additional costs charged by Us beyond the Total Price. By submitting the Order, you agree to the use of means of distance communication.
3.3. In order to be able to conclude the Agreement, it is necessary for you to create a draft Order on the E-shop. This proposal must include the following information:
a) Information about the purchased Goods (on the E-shop you indicate the Goods you are interested in purchasing with the "Add to cart" button);
b) Information on the Price, the Price for transport, VAT, the method of payment of the Total Price and the required method of delivery of the Goods; this information will be entered within the creation of the Order proposal within the user environment of the E-shop, while information about the Price, Shipping Price, VAT and Total Price will be provided automatically based on the Goods you have selected and the method of its delivery;
c) Your identification data used to enable us to deliver the Goods, in particular your name, surname, delivery address, telephone number and e-mail address;
3.4. During the creation of the Order proposal, you can change and check the data until its creation. After performing the check by pressing the "Place order" button, you will create an order. However, before pressing the button, you must confirm your acquaintance and agreement with these Conditions, otherwise it will not be possible to create an Order. Use the checkbox to confirm and agree. After pressing the "Place order" button, all completed information will be sent directly to Us.
3.5. We will confirm your Order as soon as possible after it is delivered to us by a message sent to your e-mail address entered in the Order. The confirmation will include a summary of the Order and these Conditions. By confirming the Order on our part, an Agreement is concluded between us and you. The conditions in the wording effective on the day of ordering form an integral part of the Contract.
3.6. There may also be cases where we will not be able to confirm your Order. These are mainly situations where the Goods are not available or cases where you order a larger number of Goods than is possible on our part. However, we will always provide you with information on the maximum number of pieces of the Goods in advance within the E-shop and it should therefore not be surprising for you. In the event that there is any reason why we cannot confirm the Order, we will contact you and send you an offer to conclude the Contract in an amended form compared to the Order. In this case, the Contract is concluded when you confirm our offer.
3.7. In the event that a manifestly incorrect Price is stated within the E-shop or in the Order design, mainly due to a technical error, we are not obliged to deliver the Goods to you for this Price even if you have received an Order confirmation and the Contract has been concluded. In such a situation, we will contact you immediately and send you an offer to enter into a new Agreement in an amended form compared to the Order. In this case, the New Agreement is concluded when you confirm our offer. In the event that you do not confirm our offer within 3 days of its submission, we are entitled to withdraw from the concluded Agreement. A obvious error in the Price is considered to be, for example, a situation where the Price does not correspond to the usual price at other sellers or there is no number.
3.8. In the event that the Agreement is concluded, you are liable to pay the total price.
3.9. In some cases, we allow you to take advantage of a discount on the purchase of the Goods. In order to provide a discount, it is necessary that you fill in the data about this discount in the pre-determined field within the Order proposal. If you do so, the Goods will be provided to you at a discount.
4. PRICE AND PAYMENT TERMS, RESERVATION OF OWNERSHIP RIGHT
4.1. The price is always stated in the E-shop, in the draft Order and, of course, in the Contract. In the event of a conflict between the Price stated for the Goods within the E-shop and the Price stated in the draft Order, the Price stated in the draft Order shall apply, which will always be the same as the price in the Contract. The draft Order also states the price for transport, or the conditions when the transport is free.
4.2. The total price is stated including VAT, including all fees stipulated by special legal regulations.
4.3. We will demand payment of the Total Price from you after the conclusion of the Contract and before handing over the Goods. You can pay the Total Price in the following ways:
a) Bank transfer. We will send you the information for making the payment as part of the Order confirmation. In the case of payment by bank transfer, the Total Price is due by [TO BE COMPLETED].
b) Card online. In this case, the payment is made via the "Stripe" payment gateway, and the payment is governed by the conditions of this payment gateway, which are available at: https://stripe.com/en-sk/privacy. In case of online card payment, the total price is payable within 21 days.
c) Cash on delivery. In such a case, payment will be made upon delivery of the Goods compared to delivery of the Goods. In the case of cash on delivery, the Total Price is payable upon receipt of the Goods.
d) In cash at personal collection. It is possible to pay for the Goods in cash in case of collection at our establishment. In the case of payment in cash upon personal collection, the Total Price is payable upon receipt of the Goods.
4.4. The invoice will be issued in electronic form after payment of the Total Price and will be sent to your e-mail address specified in the Order. The invoice will also be physically attached to the Goods.
4.5. Ownership of the Goods passes to you only after you have paid the Total Price and taken over the Goods. In the case of payment by bank transfer, the total price is paid by crediting our account, in other cases it is paid at the time of payment.
5. DELIVERY OF GOODS, TRANSFER OF RISK OF ACCIDENTAL DAMAGE AND ACCIDENTAL Deterioration of the PURCHASE
5.1. The goods will be delivered to you in the manner of your choice, and you can choose from the following options:
a) Personal collection at our operation;
b) Personal collection at the delivery points of the company Zásielkovňa;
c) Delivery through transport companies Slovenská pošta, PPL SK, DHL, DPD.
5.2. The goods can be delivered only within the Slovak Republic.
5.3. The delivery time of the Goods always depends on its availability (to order) and on the chosen method of delivery and payment.
The expected delivery time of the Goods is described in the product description in our E-shop. However, the time stated on the E-shop is only indicative and may differ from the actual delivery time (usually earlier). In the case of personal collection at the plant, we will always inform you about the possibility of picking up the Goods via e-mail.
5.4. When taking over the Goods from the carrier, it is your duty to check the integrity of the packaging of the Goods and in case of any damage to immediately notify the carrier and Us. In the event of damage to the packaging, which indicates unauthorized handling and entry into the shipment, it is not your responsibility to take over the Goods from the carrier.
5.5. You are obliged to take over the goods at the agreed place and time. If you do not accept the delivered Goods according to the previous sentence, we will inform you by e-mail where you can take over the Goods, including the deadline for taking them over, or we will re-deliver the Goods to you based on your written request sent no later than 14 days after you should take over the Goods, and you undertake to reimburse us for all costs associated with the re-delivery of the Goods. In the event that you violate your obligation to take over the Goods, except in cases under Art. 6.4 of these Conditions, it does not result in a breach of our obligation to deliver the Goods to you. At the same time, the fact that you do not take over the Goods is not a withdrawal from the Agreement between us and you. If you do not take over the Goods even within the additional period, we have the right to withdraw from the Contract due to your material breach of the Contract. If we decide to exercise this right, the withdrawal is effective on the day we deliver this withdrawal. Withdrawal from the Contract does not affect the right to compensation for damages in the amount of the actual costs of the attempt to deliver the Goods, possibly another claim for damages, if any.
5.6. If, for reasons arising on your part, the Goods are delivered repeatedly or in a manner other than agreed in the Contract, it is your obligation to reimburse Us for the costs associated with this repeated delivery. We will send you payment details for the payment of these costs to your e-mail address specified in the Agreement and are due within 14 days of receiving the e-mail.
5.7. The risk of damage to the Goods passes to you the moment you take it over. In the event that you do not accept the Goods, except in cases under Art. 5.4 of these Conditions, the risk of accidental destruction and accidental deterioration of the Goods passes to you at the moment when you had the opportunity to take it over, but for reasons on your part it was not taken over. The transfer of the danger of accidental destruction and accidental deterioration of the Goods means for you that from this moment you bear all the consequences associated with the loss, destruction, damage or any impairment of the Goods.
5.8. If the Goods were not listed in the E-shop as in stock and the approximate availability time was stated, we will always inform you in the case of:
a) extraordinary outage of production of the Goods, while we always inform you of the new expected time of availability or information that it will not be possible to deliver the Goods;
b) delays in delivery of the Goods from our supplier, while we will always inform you of the new expected delivery time.
5.9. In the event that we are unable to deliver the Goods to you within 30 days of order confirmation, for any reason, you are entitled to withdraw from the Contract.
5.10. In the event that the standard delivery time of the Goods is longer than 30 days from the confirmation of the Order, we will inform you in advance, especially through information about the approximate time of availability of the Goods published on the E-shop.
6. DEFECT LIABILITY RIGHTS
6.1. Introductory provision on liability for defects
6.1.1. We undertake to deliver the Goods to you in the required quality, quantity and without defects.
6.1.2. We are responsible for defects in the Goods upon receipt. We are not liable for defects caused by their use or wear and tear. In the case of Goods sold at a lower price, we are not liable for defects for which a lower price has been agreed.
6.1.3. The general warranty period is 24 months. The warranty period begins from the moment the Goods are taken over by you.
6.1.4. If the Goods are replaced, the warranty period begins to run again from the receipt of the new Goods by you.
6.1.5. Your rights under liability for defects in the Goods for which the warranty period applies will lapse if you do not exercise them during the warranty period. However, you must exercise the liability rights for defective goods at the latest on the day following the purchase, otherwise your rights will expire.
6.2. We guarantee that at the time of the transfer of the danger of accidental destruction and accidental deterioration of the Goods under Art. 5.7 The conditions are Goods without defects, in particular that:
a) has the characteristics that we have agreed with you and, if they have not been expressly agreed, then those that we have stated in the description of the Goods, or those that can be expected due to the nature of the Goods;
b) is suitable for the purposes we have stated or for the purposes which are usual for Goods of this type;
c) corresponds to the quality or production of the agreed sample if the quality or production has been determined on the basis of the sample;
d) is in the appropriate quantity and weight;
e) meets the requirements of special legislation;
f) is not encumbered by the rights of third parties.
6.3. Conditions for exercising the law of liability for defects (complaints)
6.3.1. Upon receipt of the Goods, you are obliged to thoroughly inspect and inspect the Goods. In the event of obvious defects (eg mechanical damage), you are obliged to file a complaint in accordance with Section 6.4.1 without undue delay. below. We will not take into account a later claim due to obvious defects in the Goods, including a defect consisting in the incompleteness of the Goods.
6.3.2. You are obliged to exercise the right of liability for other defects (hidden defects) in the manner specified in Section 6.4.1. below without undue delay after you have discovered the defect in the Goods, but no later than the expiration of the warranty period.
6.3.3. The warranty only covers manufacturing defects of the Goods and defects caused by mechanical damage. You may not exercise the right of liability for defects, especially for defects caused by wear and tear, mechanical damage, use of the Goods in unsuitable conditions, etc.
6.3.4. You are not entitled to exercise the right of liability for the defect if you knew about the defect before taking over the Goods, resp. we have notified you of it or you have therefore been granted a reasonable discount on the Price of the Goods.
6.4. Exercising the right from liability for damage (complaints)
6.4.1. In the event that the Goods have a defect, ie especially if any of the conditions under Art. 6.2, you can notify us of such a defect and exercise your rights from liability for defects (ie claim the Goods) by sending an e-mail or letter to our addresses listed with our identification data, or in person at our establishment. For complaints, you can also use the sample form provided by Our site, which forms Annex no. 1 Terms.
6.4.2. In your notification by which you make a claim, state in particular a description of the defect of the Goods and your identification data, including the e-mail to which you are interested in receiving the notification of the complaint, and also which of the claims for defects specified in point 6.5 .4. to 6.5.8., you apply.
6.4.3. When making a complaint, also provide us with a proof of purchase of the Goods (invoice), in order to prove its purchase from us, otherwise we are not obliged to acknowledge your complaint.
6.4.4. We consider the day of delivery of the defective Goods together with the relevant documents to be the day of the commencement of the complaint procedure (according to point 6.4.3). In the event that your submission, which you are claiming, is incomplete (especially illegible, unclear, incomprehensible, does not contain the required documents, etc.), in writing, especially by e-mail from you we will request a supplement to the submitted complaint. In this case, the complaint procedure begins on the day of delivery of your supplemented submission.
6.4.5. If you do not complete the submitted complaint in accordance with point 6.4.4. of this article without undue delay, no later than within 10 days from the date of delivery of our invitation pursuant to point 6.4.4. of this article, we will consider your submission to be unfounded.
6.5. Complaint handling
6.5.1. Based on your decision, which of the rights under § 622 and § 623 of Act No. 40/1964 Coll. You apply the Civil Code as amended (hereinafter referred to as the “Civil Code”) (specified in clauses 6.5.4 to 6.5.8), we will determine the method of handling the complaint immediately, in complex cases no later than within 3 working days from the date of your complaint. In justified cases, especially if a complex technical assessment of the condition of the Goods is required, no later than within 30 days from the date of your complaint.
6.5.2. After determining the method of handling the complaint, we will handle the complaint immediately, in justified cases we can handle the complaint later; however, the settlement of the complaint may not take longer than 30 days from the date of the complaint. After the expiration of the period for handling the complaint, you have the right to withdraw from the Contract or you have the right to exchange the Goods for new goods, if possible.
6.5.3. We will issue you a written document about the handling of the complaint, no later than 30 days from the date of the complaint, and we will inform you about its handling via e-mail. In the event that the complaint is accepted, we will send you the repaired Goods or exchange the Goods for new goods or return the paid Price of the Goods to you, unless we agree otherwise.
6.5.4. If it is a defect that we can eliminate, you have the right to have the defect rectified free of charge, in good time and properly. We will remove the defect of the Goods without undue delay.
6.5.5. Instead of eliminating the defect, you may request the replacement of the Goods or, if the defect concerns only a part of the Goods, the replacement of this part, in cases where we do not incur disproportionate costs due to the Price of the Goods or the severity of the defect.
6.5.6. Instead of eliminating the defect of the Goods, we can always replace the defective Goods with perfect ones, if this does not cause you serious difficulties.
6.5.7. If it is a defect of the Goods that cannot be removed and which prevents you from properly using the Goods as defect-free goods, you have the right to exchange the Goods or you have the right to withdraw from the Contract. The same rights belong to you in the case of remediable defects, but you cannot use the Goods properly due to the recurrence of the defect after the repair or due to a larger number of defects.
6.5.8. In the case of other irreparable defects, you are entitled to a reasonable discount on the Price of the Goods.
6.5.9. We will handle the complaint by handing over the repaired Goods, exchanging the Goods, returning the Price of the Goods, paying a reasonable discount from the Price of the Goods, a written request to take over the performance (Goods) or a justified rejection of the complaint.
6.6. The exercise of rights from liability for defects and complaints of the Goods is governed by the provisions of § 619 et seq. Of the Civil Code, Act no. 250/2007 Coll. On consumer protection and on the amendment of the Act of the Slovak National Council no. 372/1990 Coll. on Offenses as amended (hereinafter referred to as the “Consumer Protection Act”), and Act no. 102/2014 Coll. on consumer protection in the sale of goods or provision of services on the basis of a distance contract or a contract concluded outside the seller's premises and on the amendment of certain laws as amended (hereinafter the "Distance Consumer Protection Act").
6.7. If you are an entrepreneur, it is your responsibility to report and reprimand the defect without undue delay after you have discovered it, but no later than within 3 days of receiving the Goods.
6.8. If you are a consumer, you have the right to exercise your liability for defects that occur in the consumer Goods within 24 months of receipt of the Goods.
7. WITHDRAWAL FROM THE CONTRACT
7.1. Withdrawal from the Agreement, ie the termination of the contractual relationship between us and you from the beginning, may occur for the reasons and in the ways specified in this article, or in other provisions of the Conditions, in which the possibility of withdrawal is explicitly stated.
7.2. In the event that you are a consumer, ie a person purchasing the Goods outside the scope of your business, you have the right to withdraw from the Contract without giving a reason within 14 days from the date of delivery of the Goods in accordance with § 7 of the Consumer Protection Act. In the event that we have concluded a Contract, the subject of which is several types of Goods or delivery of several parts of the Goods, this period begins to run only on the day of delivery of the last part of the Goods, and if we have entered into a Contract under which we will deliver the Goods to you regularly and repeatedly, begins on the day of delivery of the first delivery. You may withdraw from the Agreement in any provable manner (in particular by sending an e-mail or letter to our addresses listed under Our identification data). To withdraw, you can also use the sample form provided by Our site, which forms Annex no. 2 Terms.
7.3. However, even as a consumer, you may not withdraw from the Contract in cases where the subject of the Contract is:
a) Goods whose Price depends on price movements in financial markets independent of Our will and may occur during the period for withdrawal from the Contract;
b) delivery of alcoholic beverages, the Price of which was agreed at the time of concluding the Contract, while their delivery can be made after 30 days at the earliest and their Price depends on the movement of prices on the market, which we cannot influence;
c) Goods made to your special requirements, made to measure for you or Goods designed specifically for one consumer;
d) Goods which are subject to rapid deterioration or deterioration and Goods which have been irretrievably mixed with another after delivery;
e) Goods in a closed package which has been removed from the package and it is not appropriate to return it for health or hygiene reasons;
f) the supply of sound recordings, video recordings, audio-visual recordings or computer software sold in protective packaging in the event of a breach of the original packaging;
g) the supply of periodicals, with the exception of sales under subscription agreements and the sale of books not supplied in protective packaging;
h) delivery of electronic content, if it was not delivered on a tangible medium and was delivered with your prior express consent before the expiration of the withdrawal period and We have informed you that you do not have the right to withdraw from the Contract.
7.4. Withdrawal period according to Art. 7.2 The Terms and Conditions shall be deemed to be complied with if you send us a notice that you withdraw from the Agreement during the course of the Terms and Conditions.
7.5. In the event of withdrawal from the Agreement, the Price will be returned to you within 14 days from the effective date of withdrawal to the account from which it was credited, or to the account selected in the withdrawal from the Agreement. However, the amount will not be refunded until you return the Goods to Us or prove that it has been sent back to Us. Goods Please return to us clean, if possible including the original packaging.
7.6. In case of withdrawal from the Contract according to Art. 7.2 You are obliged to send the Goods to Us, to hand over the Goods to Us or to a person authorized by us to take over the Goods, within 14 days of the withdrawal. you bear the costs of returning the Goods to Us. This does not apply if we agree to pick up the Goods in person or through a person authorized by us. The deadline is maintained if the Goods were handed over for transport no later than on the last day of the deadline. On the other hand, you are entitled to a refund of the Price for transport, but only in the amount corresponding to the cheapest method of delivery of the Goods that we offered for the delivery of the Goods.
7.7. You are liable for damage in cases where the Goods will be damaged as a result of your handling differently than it is necessary to handle due to its nature and properties. In such a case, we will bill you for the damage caused after the Goods are returned to Us and the due amount is 14 days. In the event that we have not yet returned the Price to you, we are entitled to set off the receivable due to costs against your receivable for the refund of the Price.
7.8. We are entitled to withdraw from the Contract due to the sale of stocks, unavailability of the Goods, or if the manufacturer, importer or supplier of the Goods agreed in the Contract has discontinued production or made major changes that prevented the performance of our obligations under the Contract or due to force majeure, or if we will not be able to deliver the Goods to you within the period specified in these Terms and Conditions. In these cases, we are obliged to inform you of this fact without undue delay and return the Total Price already paid to you, within 14 days from the date of notification of withdrawal from the Contract. We will refund the paid Total Price for the Goods in the same way as you paid the Total Price, without prejudice to the right to agree with you on another method of refund if no additional fees are charged in connection therewith.
7.9. We are entitled to withdraw from the Contract even if you have not taken over the Goods within 5 working days from the day when you became obliged to take over the Goods.
8. SUBMISSION OF SUGGESTIONS AND COMPLAINTS
8.1. As a consumer, you are entitled to submit complaints and grievances in writing via e-mail to: stonoha2017@gmail.com
8.2. We will inform you by e-mail sent to your e-mail about the assessment of the complaint or complaint.
8.3. The supervisory authority is:
Slovak Trade Inspection Authority (SOI)
SOI Inspectorate for the Nitra Region
Staničná 9, PO BOX 49A, 950 50 Nitra 1
Supervision Department
tel. no. 037/7720 001, 037/7720 034
fax no. 037/7720 024
8.4. If you are not satisfied with the handling of your complaint or complaint, you can also submit a complaint electronically via the platform available on the website https://www.soi.sk/sk/Podavanie-podnetov-staznosti-navrhov-a-ziadosti/Podajte -podnet.soi.
9. ALTERNATIVE CONSUMER DISPUTE RESOLUTION
9.1. You have the right to contact us for redress, via e-mail sent to: stonoha2017@gmail.com, if you are not satisfied with the way we have handled your complaint or if you believe that we have violated your rights. If we respond to your request in a negative manner or do not respond to it within 30 days of its submission, you have the right to submit a proposal for the initiation of alternative dispute resolution to the subject of alternative dispute resolution (hereinafter "Entity") pursuant to Act no. 391/2015 Coll. on Alternative Dispute Resolution and on Amendments to Certain Acts, as amended. (hereinafter referred to as the “Alternative Dispute Resolution Act”).
9.2. The entities are bodies and authorized legal entities pursuant to Section 3 of the Alternative Dispute Resolution Act and their list is published on the website of the Ministry of Economy of the Slovak Republic. https://www.mhsr.sk/obchod/ochrana-spotrebitela/alternativne-riesenie-spotrebitelskych-sporov-1/zoznam-subjektov-alternativneho-riesenia-spotrebitelskych-sporov-1.
9.3. You can submit the application in the manner specified pursuant to Section 12 of the Alternative Dispute Resolution Act.
9.4. You also have the right to initiate out-of-court dispute resolution online via the ODR platform available at https://ec.europa.eu/commission/presscorner/detail/en/IP_16_297, resp. https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home2.show&lng=SK.
10. FINAL PROVISIONS
10.1. If our and your legal relationship contains an international element (for example, we will send goods outside the territory of the Slovak Republic), the relationship will always be governed by the law of the Slovak Republic. However, if you are a consumer, this agreement does not affect your legal rights.
10.2. We will deliver all written correspondence with you by e-mail. Our e-mail address is listed next to our identification data. We will deliver correspondence to your e-mail address specified in the Agreement or through which you contacted us.
10.3. The contract can only be changed on the basis of our written agreement. However, we are entitled to amend these Terms, but this change will not affect the Contracts that have already been concluded, but only the Contracts that will be concluded after the change takes effect.
10.4. In case of force majeure or unforeseeable events (natural disaster, pandemic, operational failures, subcontractors' failures, etc.), we are not liable for damage caused by or in connection with force majeure or unforeseeable events, and if this condition lasts for a period longer than 10 days, We and you have the right to withdraw from the Agreement.
10.5. A sample form for complaints and a sample form for withdrawal from the Contract are attached to the Conditions.
10.6. The Agreement, including the Terms, is archived in electronic form with Us, but is not accessible to you. However, you will always receive these Terms and Conditions of the Order with a summary of the Order by e-mail and you will therefore always have access to the Agreement even without our cooperation. We always recommend that you save the Order confirmation and Conditions.
10.7. No codes of conduct apply to our activities according to § 3 par. 1 letter n) of the Consumer Protection Act at a distance.
10.8. These Terms take effect 4/14/2022
ANNEX NO. 1 - COMPLAINT FORM
ANNEX NO. 2 - FORM FOR WITHDRAWAL FROM THE CONTRACT